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AI receptionist for home services companies on ServiceTitan

The AI answering service that books straight into ServiceTitan

FrontDeskPro answers every call, text, and web chat 24/7, recognizes the customer in ServiceTitan, and books the job against your live capacity before the caller hangs up. Nine months in production across HVAC, plumbing, and garage-door brands: 8,712 calls answered, 1,201 jobs booked, 478 of them after hours.

Book a demoHear a real call the AI booked

Real production proof

Nine months live. Here is what it booked.

8,712
Live inbound calls handled
across three brands, nine months live
1,201
Jobs booked across the portfolio
67.2% adjusted booking rate
478
Bookings captured after hours
139 of them between 9pm and 6am
480K
Revenue captured
across three brands in nine months
99.4% of callers never knew they were talking to AI94.9% zero-issue rate across all 8,712 calls

Production results from FrontDeskPro inbound across three ServiceTitan home-services brands (HVAC, plumbing, and garage door) over nine months. Inbound execution proof, not Collect recovery claims.

Hear it, don't take our word

A real call, booked start to finish.

This is an actual AI-handled call from our live demo line: a homeowner with a noisy five-year-old heating system, identified, qualified, and booked into ServiceTitan with a job number, in under five minutes. The page you'll land on is the same shareable call record our customers forward to their owners.

Open the live call record, transcript and audio included
A shareable FrontDeskPro call record: booked HVAC job with duration, ServiceTitan service details, call summary, and recording playerLive page, click to open

What makes it a front desk

Answering the phone is the easy part.

01

It books, it does not take messages

The job is created in ServiceTitan during the call, with the right customer, job type, and capacity slot. Nothing waits for a human to re-handle it in the morning.

02

It knows the caller

Existing customers are recognized by phone number. The AI sees service history, memberships, and open jobs before it offers a time.

03

It runs your dispatch judgment

Which emergencies to overbook into a full schedule, what saves a cancellation, how member pricing changes after hours: your rules, enforced on every call.

04

It writes everything back

Bookings, summaries, notes, and dispositions for calls that did not book land on the ServiceTitan record, so your reporting stays honest.

05

It gets measured

Playbooks are versioned and compared on booking rate, with automatic rollback when a change hurts bookings. You see the scorecard.

06

It hands off cleanly

When a call needs a person, the AI escalates to your team with the full context of the conversation. The caller is never left arguing with a robot.

By trade

Built for the calls your trade actually gets.

The ServiceTitan workflow is the same everywhere. The playbooks are not. Pick your trade to see the call types, the after-hours math, and the questions operators ask first.

How it works with ServiceTitan

Three steps from first ring to a job on the board.

  1. 01

    Connect ServiceTitan and set the playbook

    We connect your tenant, load your business units, job types, zones, and arrival windows, and encode your dispatch judgment into a call playbook. White-glove setup, playbooks, and QA are included in the price.

  2. 02

    The AI answers voice, SMS, and web chat, 24/7

    Every call is answered around the clock. The AI recognizes existing customers by phone number, sees their history and memberships, books against live capacity, and hands off to your team with the full conversation when a call needs a person.

  3. 03

    Every outcome writes back to ServiceTitan

    Bookings, call summaries, notes, and dispositions for calls that did not book all land on the ServiceTitan record. Playbooks are versioned and compared on booking rate, with automatic rollback when a change hurts bookings.

What it costs

Starting at $1,000 per month per brand.

No onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included. Portfolios with many brands can buy the platform as an owned asset instead.

See pricing

FAQ

What operators ask about an AI answering service for ServiceTitan.

What is an AI receptionist for ServiceTitan?

An AI receptionist for ServiceTitan is a voice, SMS, and web chat agent that answers inbound calls for a home services company and books the job directly into ServiceTitan, with the right customer, job type, and capacity slot, then writes the call outcome back to the record. FrontDeskPro is built exclusively for companies that run ServiceTitan.

How is this different from an answering service?

An answering service takes a message and hands it to your team. FrontDeskPro books the appointment into ServiceTitan during the call and writes the summary back to the job. An after-hours message still needs a human in the morning; an after-hours booking is already on the schedule.

Why not wait for ServiceTitan's own AI?

Because answering the phone is the easy part. FrontDeskPro runs versioned call playbooks with A/B comparison on booking rate and automatic rollback, encodes your dispatch judgment, and writes every outcome back to the job. ServiceTitan stays the system of record either way, so there is no lock-in cost to running FrontDeskPro.

Will callers know they are talking to AI?

Almost never. Across 8,712 production calls, 99.4 percent of callers never knew they were talking to AI, and the zero-issue rate was 94.9 percent.

What does it cost?

Starting at $1,000 per month per brand, with no onboarding fee, no platform fee, and no per-minute fee in the base model. Portfolios can buy the platform as an owned asset instead.

How long does onboarding take?

Inbound can move quickly once your ServiceTitan connection and playbooks are set. Most teams start with a measured pilot on real call volume, prove the booking rate, and expand from there.

Chasing overdue invoices instead? FrontDeskCollect works the ServiceTitan aging report. Running a multi-brand platform? See the NEXUS OS control room.

Keep reading

Playbooks and answers for ServiceTitan operators.

Book a demo

See it run against real ServiceTitan data.

Pick a time below. A 30-minute walkthrough on actual call volume or aged AR is more useful than another deck.

Prefer a new tab? Open the calendar · Or email josh@frontdeskpro.ai