For HVAC companies on ServiceTitan
The 24/7 HVAC answering service that books the job into ServiceTitan
Summer no-cool calls and winter no-heat calls do not wait for office hours. FrontDeskPro answers every one of them, recognizes the customer in ServiceTitan, and books the job against your live capacity. Nine months in production across HVAC, plumbing, and garage-door brands: 8,712 calls answered and 1,201 jobs booked.
Real production proof
Nine months live. Here is what it booked.
- 8,712
- Live inbound calls handled
- across three brands, nine months live
- 1,201
- Jobs booked across the portfolio
- 67.2% adjusted booking rate
- 478
- Bookings captured after hours
- 139 of them between 9pm and 6am
- 480K
- Revenue captured
- across three brands in nine months
Production results from FrontDeskPro inbound across three ServiceTitan home-services brands (HVAC, plumbing, and garage door) over nine months.
More than an answering service
An HVAC answering service that books the job, not the message.
A traditional HVAC answering service takes a message. Your CSR re-handles it in the morning, and by then the customer with no air conditioning has called the next company on the list. FrontDeskPro books the appointment into ServiceTitan during the call, with the right customer record, job type, and arrival window, then writes the call summary back to the job. The caller hangs up with a time, not a promise.
The calls an HVAC shop gets
Built for the calls that fill an HVAC schedule.
01
No-cool and no-heat emergencies
The AI applies your dispatch rules: which emergencies to overbook into a full day, when to offer the next open slot, and how member pricing changes after hours. The job lands on the board with the caller's own description of the problem.
02
Maintenance and tune-up season
Seasonal tune-up calls arrive in bursts. The AI books them against real capacity, recognizes membership customers, and offers only the slots you can actually serve.
03
Membership renewals and questions
Existing customers are recognized by phone number, so the AI sees the membership, the service history, and any open job before it answers a question or offers a slot.
04
Replacement and estimate requests
A system-replacement caller gets a comfort-advisor visit booked, not a callback note. Notes and disposition write back to ServiceTitan so your sales team starts from the real conversation.
05
Overflow when every line rings
When a heat wave hits and the whole service area calls at once, the AI takes the overflow so nobody hears a busy signal or a voicemail while your CSRs work the queue.
After hours
After hours is where HVAC revenue leaks.
In production, 478 of the 1,201 jobs booked came from after-hours calls, and 139 of those were booked between 9 pm and 6 am. Every one would otherwise have been a voicemail. An after-hours booking is already on tomorrow's board. An after-hours message still needs a human in the morning, and the caller may not wait.
How it works with ServiceTitan
Three steps from first ring to a job on the board.
01
Connect ServiceTitan and set the playbook
We connect your tenant, load your business units, job types, zones, and arrival windows, and encode your dispatch judgment into a call playbook. White-glove setup, playbooks, and QA are included in the price.
02
The AI answers voice, SMS, and web chat, 24/7
Every call is answered around the clock. The AI recognizes existing customers by phone number, sees their history and memberships, books against live capacity, and hands off to your team with the full conversation when a call needs a person.
03
Every outcome writes back to ServiceTitan
Bookings, call summaries, notes, and dispositions for calls that did not book all land on the ServiceTitan record. Playbooks are versioned and compared on booking rate, with automatic rollback when a change hurts bookings.
ROI calculator
What are your missed calls worth?
Drag the inputs to see what after-hours and overflow calls are worth for one shop. Illustrative only, and we run the real numbers against your call volume on the demo.
Revenue recovered per month
Revenue recovered per year
Return on the $1,000/mo plan
What it costs
Starting at $1,000 per month per brand.
No onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included. Portfolios with many brands can buy the platform as an owned asset instead.
Operator FAQ
The questions HVAC operators ask first.
Does the AI actually book into ServiceTitan, or just take a message?
It books the job into ServiceTitan itself, with the right customer, job type, and capacity slot, then writes the call summary and notes back to the job. If a tool only pushes a message into an inbox for a human to re-handle, it is an answering machine, not a front desk.
Can it handle a no-cool call when the schedule is already full?
Yes, on your rules. FrontDeskPro encodes your dispatch judgment: which emergencies to overbook into a full schedule, what to offer when there is no slot, and how member pricing changes after hours. Those rules run on every call, and the outcome writes back to ServiceTitan.
Will my HVAC customers know they are talking to AI?
Almost never. Across 8,712 production calls, 99.4 percent of callers never knew they were talking to AI, and the zero-issue rate was 94.9 percent. When a call needs a person, the AI escalates to your team with the full context.
What does an AI receptionist cost for one HVAC company?
FrontDeskPro starts at $1,000 per month per brand, with no onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included.
How fast can an HVAC shop go live?
Quickly, once your ServiceTitan connection and call playbooks are set. Most shops start with a measured pilot on real call volume, prove the booking rate, and expand from there.
Other trades
Keep reading
Playbooks and answers for ServiceTitan operators.
Inbound6 min read
After-hours calls: what a missed HVAC or plumbing call costs and how to book it
Why the after-hours call is the highest-intent call an HVAC or plumbing shop gets, what missing it costs, and what booking it into ServiceTitan means.
Read postServiceTitan5 min read
AI receptionist for ServiceTitan: what a real integration looks like
Every vendor claims a ServiceTitan integration. What two-way sync, real job booking, and write-back mean, and the questions that expose a message taker.
Read postInbound5 min read
Do AI receptionists actually book jobs? What 8,712 real calls show
Most AI answering services promise to never miss a call. What an AI front desk really booked across a ServiceTitan portfolio, after hours included.
Read postPricing5 min read
How much does an AI receptionist cost? Real pricing for home services
Per-minute, per-seat, and flat pricing explained for HVAC, plumbing, electrical, and garage-door shops, plus hidden fees and the missed-call math.
Read post
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