For electrical contractors on ServiceTitan
The 24/7 electrician answering service that books the visit into ServiceTitan
Panel upgrades, EV charger installs, tripped breakers, and the outlet that smells hot all come in on the same line. FrontDeskPro answers every one of them 24/7, books the right job type into ServiceTitan against live capacity, and hands safety calls to your team on the rules you set. The production numbers below come from HVAC, plumbing, and garage-door brands; electrical shops run on the same playbooks and the same ServiceTitan workflow.
Real production proof
Nine months live. Here is what it booked.
- 8,712
- Live inbound calls handled
- across three brands, nine months live
- 1,201
- Jobs booked across the portfolio
- 67.2% adjusted booking rate
- 478
- Bookings captured after hours
- 139 of them between 9pm and 6am
- 480K
- Revenue captured
- across three brands in nine months
Production results from FrontDeskPro inbound across three ServiceTitan home-services brands (HVAC, plumbing, and garage door) over nine months. Electrical shops run the same workflow; we do not yet publish electrical-specific numbers.
More than an answering service
An electrical answering service that books the visit, not the callback.
Most electrical calls are not emergencies, which is exactly why they leak: a caller comparing three electricians for a panel upgrade books with whoever answers and offers a time. FrontDeskPro books the estimate or repair visit into ServiceTitan during the call, with the right job type and arrival window, and writes the notes back to the job.
The calls an electrical shop gets
Built for the calls that fill an electrical schedule.
01
Safety calls: burning smells, sparking, and outages
You set what the AI says on a safety call and when it hands off to a person. The handoff carries the full conversation, so your team never starts cold.
02
Panel and service upgrades
Upgrade callers get an estimate visit booked against live capacity, with their notes on the job. Nobody has to call them back to schedule what they already asked for.
03
EV chargers, generators, and installs
Install and estimate visits are booked as the job types you define, so the right tech with the right time block shows up.
04
Tripped breakers and dead outlets
Diagnostic visits get booked into real slots. Existing customers are recognized by phone number, so the AI sees their history before it offers a time.
05
Overflow and after-hours volume
Storm season and outages spike call volume. The AI takes every call so nothing lands in voicemail while your CSRs are on other lines.
After hours
After-hours calls are bookings you never see.
Across our production brands, 478 of the 1,201 jobs booked came from after-hours calls, and 139 of those were booked between 9 pm and 6 am. Electrical demand follows the same pattern: the homeowner notices the problem in the evening and calls whoever picks up. An AI that books the visit on that first call keeps the job.
How it works with ServiceTitan
Three steps from first ring to a job on the board.
01
Connect ServiceTitan and set the playbook
We connect your tenant, load your business units, job types, zones, and arrival windows, and encode your dispatch judgment into a call playbook. White-glove setup, playbooks, and QA are included in the price.
02
The AI answers voice, SMS, and web chat, 24/7
Every call is answered around the clock. The AI recognizes existing customers by phone number, sees their history and memberships, books against live capacity, and hands off to your team with the full conversation when a call needs a person.
03
Every outcome writes back to ServiceTitan
Bookings, call summaries, notes, and dispositions for calls that did not book all land on the ServiceTitan record. Playbooks are versioned and compared on booking rate, with automatic rollback when a change hurts bookings.
ROI calculator
What are your missed calls worth?
Drag the inputs to see what after-hours and overflow calls are worth for one shop. Illustrative only, and we run the real numbers against your call volume on the demo.
Revenue recovered per month
Revenue recovered per year
Return on the $1,000/mo plan
What it costs
Starting at $1,000 per month per brand.
No onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included. Portfolios with many brands can buy the platform as an owned asset instead.
Operator FAQ
The questions electrical operators ask first.
Do you have production numbers for electrical contractors?
Not yet. The published numbers come from HVAC, plumbing, and garage-door brands on ServiceTitan. The workflow for an electrical shop is identical: recognize the customer, book the right job type against live capacity, write the outcome back. We prove it on your own call volume in a measured pilot.
What does the AI do on a safety emergency call?
What you tell it to. You set the playbook for safety calls, including what the AI says and when it hands off to a person. The handoff carries the full conversation so your team never starts cold.
Does the AI book into ServiceTitan or take a message?
It books the job into ServiceTitan itself, with the right customer, job type, and capacity slot, then writes the summary and notes back to the job. A message taker leaves the scheduling to your team.
Will callers know they are talking to AI?
Almost never. Across 8,712 production calls, 99.4 percent of callers never knew they were talking to AI. When a call needs a person, the AI escalates with the full context.
What does it cost for one electrical company?
FrontDeskPro starts at $1,000 per month per brand, with no onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included.
Other trades
Keep reading
Playbooks and answers for ServiceTitan operators.
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