Company
Operators and AI builders, on the same team.
FrontDeskPro is built by people who have run the calls and shipped the models. We care about reliability over hype, and we earn trust on the work.
The operators and AI builders behind FrontDeskPro
- Founded
- February 2025
- Based in
- Kentucky, United States
- Ownership
- Founder-owned, bootstrapped
- Focus
- US home services companies on ServiceTitan
- In production since
- June 2025
- Products
- FrontDeskPro, FrontDeskCollect, NEXUS OS
Josh
Co-Founder
Josh is responsible for the technical direction of FrontDeskPro, often lending his experience to vision and business development.
Molly
Project Manager
Molly is our expert project manager. She is gifted at keeping us organized and serving alongside our many clients.
Cat
Senior AI/ML Developer
Cat is an award-winning NLP and machine learning expert who builds data-driven MVPs and tech strategies, specializing in LLM fine-tuning, predictive analytics, and API development.
Daniel
Data Scientist
Daniel is an experienced data scientist who delivers enterprise-grade AI solutions for large-scale operations, specializing in custom software development and AI integration.
The record so far
Shipped, live, and measured.
Feb 2025
FrontDeskPro founded
Built for the ServiceTitan home services shop that has to answer the phone tonight.
Jun 2025
First production calls
The inbound AI CSR starts answering and booking for ServiceTitan home services brands.
Aug 2025
Build-and-own agreement with a PE-backed platform
A multi-brand home services platform signs a license-plus-milestones agreement for its AI CSR and portfolio control room.
Mar 2026
Nine months of inbound proof
8,712 calls handled and 1,201 jobs booked at a 67.2 percent adjusted booking rate, 478 of them after hours, across three brands.
Apr 2026
FrontDeskCollect goes live
Outbound AR and membership recovery starts for a multi-brand door and gate group, with TCPA and Reg F-aligned controls enforced in code.
Jul 2026
Control room owned outright
The portfolio build completes. The platform owns its control room as an asset, with perpetual rights and continuity protections.
Numbers are the cleared production set. Read the nine-month case study or the control room story.
Operator-first
We build for the shop that has to answer the phone tonight, not for a demo.
Reliability over hype
The boring parts (write-back, compliance, uptime) are the product.
Earn trust daily
Real numbers, clear limits, and no claim we cannot stand behind.
Ship and iterate
We get something live against real data and improve it in the open.
Partnerships and corporate development
Talk to the founder directly.
For channel partnerships, ServiceTitan ecosystem work, or corporate development conversations, email Josh. Replies come from a person, not a sequence.
See it run against real ServiceTitan data.
A 30-minute walkthrough on actual call volume or aged AR is more useful than another deck.