Invoices aging into write-offs
Your AR team sends a few emails, makes a few calls, then moves on. By the time anyone follows up on a 90-day balance, the customer has mentally moved on too, and the invoice quietly becomes a write-off.
FrontDeskCollect
The AI that works your ServiceTitan aging report.
ServiceTitan already shows the overdue invoices, expired cards, and lapsed memberships. FrontDeskCollect turns that list into a clean outbound workflow with email, SMS, voice, payment capture, and write-back.
The problem you already know
Your AR is bleeding cash. Quietly.
Expired cards killing recurring revenue
When a card on file declines, the membership stops billing. Nobody calls the customer to get an updated card, so the agreement dies on the vine without anyone deciding to cancel it.
Lapsed memberships compounding
Every lapsed membership is lost recurring revenue and lost enterprise value at the multiple. Multiplied across hundreds of members and dozens of brands, it is a leak nobody is assigned to fix.
Overdue invoices
Sync aged AR from ServiceTitan, prioritize cases by balance and bucket, call customers with the invoice context, and close the loop when the balance is paid.
Expired cards
Reach customers before recurring revenue quietly slips. Card updates are captured through a payment-safe path and logged against the customer record.
Lapsed memberships
Recover memberships before they become churn. The agent has the customer history, the membership context, and the next step.
A different approach
What if your AR worked itself?
FrontDeskCollect does not remind your team to follow up. It does the follow-up: AI voice agents call your customers, capture payment securely over the phone, and write every result back to ServiceTitan, around the clock.
01
Connect ServiceTitan
We sync your AR aging, customer records, invoices, card statuses, and membership rolls into a ledger built for AI conversations. Every delinquent balance becomes a tracked case.
02
The AI calls, collects, and recovers
Agents call with full context: the name, the invoice, the amount, the service date. Card numbers are entered by phone keypad, never spoken, never transcribed, never seen by the model.
03
Cash hits your books automatically
Payments, card updates, promise-to-pay commitments, and case outcomes write straight back to ServiceTitan. No manual entry, no reconciliation spreadsheets.
Every case trackedNewContactedPromisedPaidClosed
Design your collection strategy
Sequences you design, compliance you don't have to think about.
Build multi-step collection flows from voice calls, SMS, email, wait steps, and condition branches that react to payments, replies, balances, and days overdue. Flows run on schedule for every brand, and the compliance guardrails hold on every step.
- Entry criteria by AR filter or invoice selection
- Condition branches on payment, reply, balance, and aging
- DNC, consent, and quiet-hour enforcement at every step
- Escalation paths to your human team, tracked as cases
A sequence, as your team sees it
1SMS reminder
2Wait 3 days
3AI voice call
4Wait 7 days
5Escalate to human
Voice, SMS, email, waits, and condition branches. Compliance guardrails run before every step fires.
What's under the hood
Built like infrastructure, not a dialer.
AI voice agents
Real-time voice built on the same production stack as our inbound AI CSR, with full customer context injected before every call.
Keypad card capture
PCI-safe collection by phone keypad. Speech-to-text pauses during entry, digits never reach the model or transcripts, and payment is tokenized and processed through your existing ServiceTitan payment gateway.
Visual flow builder
Voice, SMS, email, waits, and condition nodes composed into automated sequences with per-step tracking.
Risk-based prioritization
Outreach ordered by balance, aging bucket, and account signals, so AI effort goes where recovery is most likely.
Automated case management
Every delinquent invoice becomes a case in a state machine with attempt history, broken-promise tracking, and disposition logging.
Collections command center
Dashboards for AR health, recovery activity, promise follow-ups, and campaign performance across every brand in the portfolio.
Proven AI voice platform
The same engine that answered 8,712 live calls.
Our voice AI ran nine months of production inbound for a three-brand ServiceTitan portfolio before it ever made a collections call. Same voice engine, same ServiceTitan integration, same conversation design. FrontDeskCollect points it outbound at your aging report.
- 8,712
- Live calls handled
- three brands, nine months
- 1,201
- Jobs booked
- 67.2% adjusted booking rate
- 94.9%
- Zero-issue rate
- across all production calls
- 99.4%
- Callers who never knew
- it was AI on the line
“That's it. Thank you very much.”
Enterprise compliance
Compliant by architecture, not by checkbox.
PCI via keypad entry
Card digits are captured by DTMF only. They never touch speech-to-text, the model, transcripts, or logs.
Reg F-aligned guardrails
Contact-frequency caps, dispute and pending-reply holds, and first-party outreach in your own brand's name, enforced in code on every outbound path.
TCPA controls
Quiet hours enforced by the customer's own area code, consent records, and opt-out processing at every touchpoint.
Do-not-collect rules
Rule-based exclusions for disputes, legal holds, payment plans, and manual holds, applied before any dial.
STIR/SHAKEN discipline
Registered numbers and attestation to keep caller ID trusted and calls out of spam labeling.
From signup to live
Two weeks. That's it.
No six-month implementation and no consultants. The ServiceTitan integration and the compliance framework are already built; onboarding is configuration, review, and go-live.
Days 1-3
1. Kickoff and ServiceTitan connection
We connect your tenant and sync AR aging, customers, invoices, card statuses, and memberships. No IT lift on your side.
Days 4-7
2. Configuration and voice tuning
Calling hours, do-not-collect rules, escalation logic, and brand-specific scripts, tested against real scenarios from your portfolio.
Days 8-11
3. Compliance review and sign-off
PCI, Reg F-aligned, and TCPA checks. Your team runs sandbox test calls, reviews transcripts, and signs off on every flow before a live customer is dialed.
Days 12-14
4. Go live, brand by brand
Phased rollout, typically starting with one brand or AR segment, then scaling to portfolio coverage.
The math that matters
Built for operators who think in EBITDA.
- Recovered AR, saved memberships, and fewer manual AR hours land directly in EBITDA.
- Centralizing recovery shortens the gap between work completed and cash collected, so the portfolio borrows less against receivables.
- We model the full impact against your actual ServiceTitan data in the demo, then you decide what is public.
- Average overdue AR per brand
- $40K to $80K
- Portfolio-wide overdue AR (30 brands)
- $1.2M to $2.4M
- Incremental recovery from automated follow-up
- 15% to 25%
- Incremental annual AR recovered
- $180K to $600K
- Membership saves (200 at $20/month)
- $48K per year
- Reduced manual AR effort (2 FTEs)
- $90K per year
- Total annual EBITDA impact
- $318K to $738K
- Enterprise value at an 18x multiple
- $5.7M to $13.3M
Illustrative model, not measured results. We build the same projection from your actual brand count and AR aging on the demo call, and you keep the spreadsheet.
Get a CFO-ready model
Leave with your recovery model, not a pitch.
Bring your brand count and current aging report. In 30 minutes we build the recovery projection against your real ServiceTitan numbers, and you keep the spreadsheet.
Prefer a new tab? Open the calendar · Or email josh@frontdeskpro.ai