01
Existing-customer recognition
Callers are matched by phone number to the ServiceTitan customer record, with service history, memberships, and open jobs visible before the first question is answered.
ServiceTitan integration
Write-level ServiceTitan depth, not a message in an inbox.
Every vendor says it integrates with ServiceTitan. The test is what it reads during the call and what it writes when the call ends. FrontDeskPro books the job itself, against live capacity, and writes every outcome back to the record. FrontDeskCollect works the aging report and posts payments through the gateway you already run.
What it reads during the call
The context a trained CSR would have on screen.
02
Live capacity by business unit
Arrival windows come from real capacity in ServiceTitan, by business unit, so the AI offers only the slots you can actually serve.
03
Service area and job types
Zones, restricted ZIPs, business units, and job types load per tenant, so a replacement caller gets a comfort-advisor visit and a no-cool caller gets the right emergency slot.
04
Membership and pricing rules
Member and non-member pricing, after-hours windows, and warranty routing apply the way your dispatch team applies them.
What it writes back
Everything lands on the ServiceTitan record.
01
Bookings
The job is created in ServiceTitan with the right customer, job type, business unit, arrival window, and campaign attribution. New callers become new customers.
02
Call summaries and dispositions
Every call writes a summary, notes, and a disposition to the record, including the calls that did not book.
03
Reschedules and cancellation saves
Reschedules and cancellation saves update the job, with the save outcome logged to the job notes.
04
Payments, cards, and memberships
On the collections side, payments post through your ServiceTitan payment gateway, card updates and membership status write back, and promise-to-pay notes land on the customer.
How changes are controlled
Versioned playbooks, measured on booking rate.
Call playbooks are versioned with drafts and diffs. A change is A/B compared on booking and escalation rates, every call is attributed to the playbook version that handled it, and a change that hurts bookings rolls back automatically. Ask any vendor to show the booking-rate delta of their last script change.
Real production proof
Nine months live. Here is what it booked.
- 8,712
- Live inbound calls handled
- across three brands, nine months live
- 1,201
- Jobs booked across the portfolio
- 67.2% adjusted booking rate
- 478
- Bookings captured after hours
- 139 of them between 9pm and 6am
- 480K
- Revenue captured
- across three brands in nine months
99.4% of callers never knew they were talking to AI94.9% zero-issue rate across all 8,712 calls
Production results from FrontDeskPro inbound across a PE-backed ServiceTitan home-services portfolio (Turnpoint Services), measured over nine months. Inbound execution proof, not Collect recovery claims.
Integration FAQ
What ServiceTitan admins ask first.
Does it create the job in ServiceTitan, or send a message for my team to book?
It creates the job itself, during the call, with the right customer, job type, business unit, and arrival window. A summary and disposition write back to the record. If a tool only pushes a message into an inbox for a human to re-handle, it is an answering machine, not a front desk.
What ServiceTitan access does it need?
A ServiceTitan connection for each tenant, scoped to the customers, jobs, bookings, memberships, invoices, and payments the workflow touches. Setup and QA are included, and we walk your ServiceTitan admin through the connection on the kickoff call.
Does ServiceTitan stay the system of record?
Yes. ServiceTitan is the source of truth. FrontDeskPro reads the context it needs and writes outcomes back, so switching vendors later costs nothing in migration.
Which ServiceTitan shops is it built for?
US residential home services companies on ServiceTitan: HVAC, plumbing, electrical, and garage door, from a single location to a multi-brand portfolio. ServiceTitan is a requirement, not an option.
Can it run across several brands on one platform?
Yes. Each brand runs as its own tenant with its own playbooks, numbers, and rules. New brands inherit proven configuration and playbooks instead of starting another integration from scratch, and NEXUS OS reports every brand on one scorecard.
By trade
Keep reading
Playbooks and answers for ServiceTitan operators.
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AI receptionist for ServiceTitan: what a real integration looks like
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Read postInbound5 min read
Do AI receptionists actually book jobs? What 8,712 real calls show
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Read post
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