For plumbing companies on ServiceTitan
The 24/7 plumbing answering service that books the job into ServiceTitan
A burst pipe at 11 pm is the most valuable call your plumbing company gets, and the one most likely to hit voicemail. FrontDeskPro answers every call 24/7, recognizes the customer in ServiceTitan, and books the job against your live capacity. Nine months in production across plumbing, HVAC, and garage-door brands: 8,712 calls answered and 1,201 jobs booked.
Real production proof
Nine months live. Here is what it booked.
- 8,712
- Live inbound calls handled
- across three brands, nine months live
- 1,201
- Jobs booked across the portfolio
- 67.2% adjusted booking rate
- 478
- Bookings captured after hours
- 139 of them between 9pm and 6am
- 480K
- Revenue captured
- across three brands in nine months
Production results from FrontDeskPro inbound across three ServiceTitan home-services brands (plumbing, HVAC, and garage door) over nine months.
More than an answering service
A plumbing answering service that dispatches the job, not a callback.
When a customer has water on the floor, a message-taking service is a promise that someone will call back. FrontDeskPro books the visit into ServiceTitan during the call, on the real schedule, with the customer's own description of the problem, and writes the summary back to the job. Your on-call plumber sees the job, not a sticky note.
The calls a plumbing shop gets
Built for the calls that fill a plumbing schedule.
01
Burst pipes and active leaks
Your dispatch rules decide what counts as an emergency, which ones to overbook into a full day, and when to hand off to the on-call team. The AI applies them on every call, day or night.
02
Water heaters and no hot water
Repair or replace is a conversation for your tech, not the phone. The AI books the diagnostic or estimate visit against live capacity and writes the caller's notes to the job.
03
Drains, clogs, and sewer backups
Same-day demand gets booked into the slots you actually have. Existing customers are recognized by phone number, so the AI sees their history before it offers a time.
04
Price and dispatch-fee questions
The AI answers with the pricing and dispatch-fee language you configure, books the diagnostic visit, and hands off to your team when a caller needs a real quote.
05
Overflow and after-hours volume
Nights, weekends, and the first cold snap of the year all spike call volume. The AI takes every call so nothing lands in voicemail while your CSRs are on other lines.
After hours
Plumbing emergencies happen after hours by definition.
In production, 478 of the 1,201 jobs booked came from after-hours calls, and 139 of those were booked between 9 pm and 6 am. A customer standing in a wet basement does not leave a voicemail and wait. They call the next plumber. An AI that books the job on the first call keeps that customer.
How it works with ServiceTitan
Three steps from first ring to a job on the board.
01
Connect ServiceTitan and set the playbook
We connect your tenant, load your business units, job types, zones, and arrival windows, and encode your dispatch judgment into a call playbook. White-glove setup, playbooks, and QA are included in the price.
02
The AI answers voice, SMS, and web chat, 24/7
Every call is answered around the clock. The AI recognizes existing customers by phone number, sees their history and memberships, books against live capacity, and hands off to your team with the full conversation when a call needs a person.
03
Every outcome writes back to ServiceTitan
Bookings, call summaries, notes, and dispositions for calls that did not book all land on the ServiceTitan record. Playbooks are versioned and compared on booking rate, with automatic rollback when a change hurts bookings.
ROI calculator
What are your missed calls worth?
Drag the inputs to see what after-hours and overflow calls are worth for one shop. Illustrative only, and we run the real numbers against your call volume on the demo.
Revenue recovered per month
Revenue recovered per year
Return on the $1,000/mo plan
What it costs
Starting at $1,000 per month per brand.
No onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included. Portfolios with many brands can buy the platform as an owned asset instead.
Operator FAQ
The questions plumbing operators ask first.
Does the AI book plumbing jobs into ServiceTitan or take a message?
It books the job into ServiceTitan itself, with the right customer, job type, and capacity slot, then writes the call summary back to the job. A message taker still needs a human in the morning; a booking is already on the board.
What happens on a 2 am burst-pipe call?
The AI follows your dispatch rules for emergencies: which jobs to overbook into a full day, what to offer when there is no slot, and when to escalate to your on-call team with the full context of the call. You decide the rules, and they run on every call.
Will it quote prices over the phone?
Only what you configure. The AI can explain your dispatch fee and how pricing works, and it books the diagnostic visit. When a caller needs a real quote, it hands off to your team with the full context.
Will my customers know they are talking to AI?
Almost never. Across 8,712 production calls, 99.4 percent of callers never knew they were talking to AI. When a call needs a person, the AI escalates with the full context.
What does it cost for one plumbing company?
FrontDeskPro starts at $1,000 per month per brand, with no onboarding fee, no platform fee, and no per-minute fee in the base model. White-glove setup, playbooks, and QA are included.
Other trades
Keep reading
Playbooks and answers for ServiceTitan operators.
Inbound6 min read
After-hours calls: what a missed HVAC or plumbing call costs and how to book it
Why the after-hours call is the highest-intent call an HVAC or plumbing shop gets, what missing it costs, and what booking it into ServiceTitan means.
Read postServiceTitan5 min read
AI receptionist for ServiceTitan: what a real integration looks like
Every vendor claims a ServiceTitan integration. What two-way sync, real job booking, and write-back mean, and the questions that expose a message taker.
Read postInbound5 min read
Do AI receptionists actually book jobs? What 8,712 real calls show
Most AI answering services promise to never miss a call. What an AI front desk really booked across a ServiceTitan portfolio, after hours included.
Read postPricing5 min read
How much does an AI receptionist cost? Real pricing for home services
Per-minute, per-seat, and flat pricing explained for HVAC, plumbing, electrical, and garage-door shops, plus hidden fees and the missed-call math.
Read post
Book a demo
See it run against real ServiceTitan data.
Pick a time below. A 30-minute walkthrough on actual call volume or aged AR is more useful than another deck.
Prefer a new tab? Open the calendar · Or email josh@frontdeskpro.ai